Carrie Melissa J.

  • Featured
  • Joined November 2014

I help companies scale how they connect with customers. I am currently the COO and Founding Partner of CMX.

  • Seattle, WA, United States
Profile photo of Carrie Melissa Jones
Carrie Melissa J.
Seattle, WA, United States

Worked with



Content Community Copywriting Social Media Email



I've built engaged communities full-time for Chegg and Scribd. Today, I work with CMX and other inspiring startups to craft community and content strategy. My past clients include Coursera,, Socratic, and more.

CloudPeep clients

Content and Community Manager
Sep 2015 to Apr 2017
Content strategy and initial content testing
Sep 2015 to Apr 2017
Amazing Community Strategist for a community marketplace startup
Mar 2015 to Jun 2015

Work history

Director of Content
I build the overarching content strategy and work with a community of contributors and editors to publish one strategic and actionable community roadmap per week.
Community Strategist
Built a roadmap for community success for Coursera's millions of learners. Brought in key stakeholders to align the community strategy with the business goals. Once launched, the community enabled the company to fuel revenue growth at zero cost.
US Territory Manager (US Community Manager)
Prior to Chegg's IPO, I led a team that grew our Q&A community to over 20,000 academic experts.
Community Strategy Consultant
I helped's Community Manager launch the company's very first community. We created a mentorship ladder, editorial strategy, and launch program, which gave their thousands of members access to the help and support they needed .
Community Consultant
I work with Socratic's community lead on a weekly basis to coach her as the community grows.
Community Consultant
Worked with SnapUp's founder to surface the best community content, start a beta program for early members, and create a complete community onboarding process to reduce churn and increase activity.
Community Consultant
Coached Intercom's community and events manager on meetup strategy for their growing customer community.

Reviews and references



Recent reviews

Carrie is simply a pleasure to work with! We engaged her to run CloudPeeps’s social media accounts and build our Facebook Group, and were really happy with the quality of content and discourse shared. She's very responsive, diligent, smart and professional. Thank you, Carrie!


Uber, Mint, and Square Investor Rob Hayes Shares What He Looks For in Community Startups

A long-form interview with Rob Hayes that we published on CMX Hub and was picked up by Venture Beat.

Cmx guidetocommplatforms cover 04212015

The CMX Guide to Community Platforms

This 100+-page guide includes information about every relevant community platform, and will help you select the best one for YOUR community. I wrote and directed the contributors on this e-book.

Seattle Community Builders

Currently building Seattle's first and only community manager meetup group



content creation content strategy content marketing community building community management community community ambassador programs blogging email marketing


Mailchimp Google Analytics Pinterest Twitter Wordpress Asana Meetup Medium Mixpanel Tumblr Buffer Eventbrite Mention SumoMe Facebook


Not seeking work


  • Not specified


Industries I love

Advertising & Marketing Animals & Pets Education Events Philanthropy Professional Services Tech Travel Venture Capital

What I read

Brain Pickings, 99U, FastCo Exist, Moz, Loyal, Quibb, Tribes, The Great Discontent, On Being, The Crossroads of Should and Must, The Power of Co-Creation, Hooked (I generally read about 4 books at a time).

Side projects

Aside from my consulting and writing, I built SFCMGR, a meetup group with over 800 members. I am starting this group in Seattle now. I also write on my own personal blog at and am starting a storytelling platform just for women.

Ideal team

I love working on small teams where I can be a valuable asset and receive direct, quick feedback, but I am an excellent communicator and can make any situation work for the right client.