Profile photo of Dessi  Popova

Dessi P.

Average rate
$55/hour
  • Joined June 2016

Growth Strategy & Implementation, Community Leadership & Engagement, Strategic Planning & Tactical Execution, Marketing Operations Oversight

  • Tarifa, Spain
Profile photo of Dessi  Popova
Dessi P.
Tarifa, Spain

Services

Categories

Community Strategy Growth Social Media Marketing

Experience

Summary

Growth & Profitability Strategies
Business Operations Management
Customer Relations Management
Global Community Management
Social Media Marketing Strategy
Partnership Building
P&L Turnaround & Revenue Growth
Content Development & Localization

Work history

Owner at Flexi Services Ltd. - Consulting
Growth | Community Management | Loyalty | Organic Acquision | Remote Teams
Wholly accountable for leadership of strategic direction, tactical planning and daily supervision of remote team personnel, virtual communities and crowdsourcing; develop business operational plans across multiple brands/products...
PowerToFly
Community Leadership | Growth | Customer Service Management
Charged with overseeing all customer relations, bolstering partnerships, including establishing growth strategy and implementation; challenged to coordinate staff trainings and mentorship process, refine and craft training programs...
PokerStrategy.com
Senior Community Leader: VIP Management | Customer Service | Distributed Teams
Provided strategic guidance and visionary leadership to a team of 100+ staff, including coordinating team recruitment and training; helmed crowdsourcing initiatives and managed communities globally...
Bwin.Party Digital Entertainment
Senior VIP Account Manager
Leveraged core strengths/connections to develop key accounts; established account relationships managing high value accounts valued in excess of $1M...

Portfolio

Owner at Flexi Services Ltd. - Consulting

Notable Contributions: ― Established ‘The Ambassador Academy’ for highly influential and VIP community members to learn strategies of effectively utilizing simple design tools and branding content to operate their social media groups/events, geared towards enhancing the company brand ...

Community Leadership | Growth | Customer Service Management

Notable Contributions: ― Launched an Advocate Program, aimed at popularizing the brand across global tech seminars, live events, webinars and conferences. ― Developed strategic and implementation plans for the launch of a progressive referral system in the recruitment industry ...

Senior Community Leader: VIP Management | Customer Service | Distributed Teams

― Headed implementation of solid quality assurance systems that allowed remote team and volunteers to deliver exceptional quality services. ― As consultant, projected regulation changes in the Bulgarian gaming market, shielding PokerStrategy.com from possible revenue losses ...

Education

Accreditations

South-West University 'Neofit Rilksi'
English Philology & Professional Tranaslation and Localization
Programs and Courses with TOP level mentors
Completed training programs, workshops and courses worldwide

Skills

Skills

community ambassador programs community building community management business growth brand strategy social media management social media strategy content strategy growth hacking

Tools

Microsoft Dynamic CRM CRM Live chat CMS Mailchimp Content Management Systems Facebook Linkedin Twitter Social Media Help Scout Jira Confluence Photo Editing

Availability

Not seeking work

Available

  • Available during business hours only

Commitment

  • Can work 40hrs per week
  • Can commit to 1+ years

Interests

What I read

I always have a fresh read available on my Kindle cloud. Being up to date with current trends, new tools and approaches is a must for any New Age professional. Political campaign success stories and blogs, best marketing practices of the past etc...

Side projects

Created a kitesurf community on the coast of Southern Spain.

Ideal team

All types of businesses from startups and smaller businesses, to agencies and large corporations.