Profile photo of Diego Rivera

Diego R.

Average rate
  • Joined July 2019

I am a designer with a passion to deliver award winning global digital experiences that delight customers and achieve business goals.

  • Toronto, ON, Canada
Profile photo of Diego Rivera
Diego R.
Toronto, ON, Canada




I am an award winning customer experience designer and strategiest. I have lead complex digital projects in companies such as IBM, Scotiabank and AECL.

Work history

Senior Consultant, Digital Strategy and UX Design
Conceptualize and designs customer driven digital experiences. Helps clients successfully manage complex digital projects. Instructor and speaker on user centered design and digital transformation.
Director, Mobile Banking and User Experience Design
Played a transformational role that expose me to complex digital projects and had a significant contribution on product direction, customer satisfaction and business bottom line.
Senior Product Manager and User Experience Designer
Successfully transformed Blueprint’s web application customer experience by pushing the limits of web design patterns
Senior User Experience Design Lead
Transformed IBM e-commerce’s user experience and product development by developing innovative design patterns, new usability evaluation methods and use of new tec


Sb cxdesign

Omnichannel digital banking platform

I lead the design of a multi-country, multi currency and language platform for the LATAM region. The was a major success because it was successfully implemented, achieved record business results and won international awards

Mobile banking

Mobile Banking

A few years back mobile banking was just taking off in the LATAM region and we manage to develop ahead of the time concepts to help make banking easy. It was a successful project that was well received


Not seeking work


  • Not specified