Profile photo of Jeanmarie Darling

Jeanmarie D.

Average rate
$25–45/hour
  • Joined February 2019

Over 15 years of experience specializing in operations and logistics. SOP creation, permit management, admin - some of what I offer.

  • Berryville, VA, USA
Profile photo of Jeanmarie Darling
Jeanmarie D.
Berryville, VA, USA

Services

Categories

Admin Email Community

Experience

Summary

Started in biotech doing logistics, added inventory management and client management. Wrote SOPs and training documents, learned customs clearance and permit management. Moved to Saas client management and eventually started my own VA business.

Work history

3PL Central LLC
Customer Success Manager
Resolved customer tickets via Zendesk; Generated and presented reports for team meetings; Managed relationships with portfolio of customer accounts; Trained customers on warehousing software; Scheduled and executed monthly business reviews
EPL Archives
Logistics Coordinator
Maintained regulatory records for fleet and facility; Facilitated customs clearance for inbound and outbound shipments; Managed procurement, inventory, and shipping / receiving; Sourced vendors, negotiated contracts, reconciled invoices; Created SOPs

Portfolio

Custom Invitation

Baby shower invitation for a client. Theme of the shower was "tutus" and the background image was chosen to reflect that. Client had me design, print, and mail the invitations as part of a special project.

Customs Clearance

Confidentiality clause prevents uploading an image, but recently navigated international shipping of a high-value item to Australia. AES filing, packaging, and valuation along with Schedule B code assignment all completed for the client.

Education

Accreditations

Roanoke College
BA English Literature

Skills

Languages

English

Native or bilingual proficiency

Skills

customer retention customer outreach editing email proofreading transcription

Tools

Zendesk Trello Facebook Powerpoint Instagram Buffer Canva Mailchimp

Availability

Seeking work

Available

  • Available during business hours only

Commitment

  • Can work 40hrs per week
  • Can commit to 1+ years