Customer happiness manager

Listing published on Sat, 02 May 2015. Expired over 3 years ago on Mon, 11 May 2015.

Hiring 1 Peep

Work type

Ongoing

Billing type

Hourly. Invoices are submitted and paid as you go.

Budget

Up to $1500/ month

Amount

$40/hour

Service fee

15%. Sign up and subscribe to a plan to reduce fee.

Description

As we launch a brand new app, and target the US market as our main one, we are looking for someone who makes sure our users are happy and feel they are part of our team. Our goal is to find the right partner who will be willing / able to evolve over the next few months from a Customer Happiness position to a Chief Community Officer position.

Goals :
- Customer conversion (help people use Sleekapp and understand what is the value in it for them)
- Customer loyalty
- Users and Customer inputs for our roadmap

Actions :
- Engage with users and customers through Intercom
- Structure and engage with a community of hardcore users
- Source contents and posts from the community for our blog
- Manage Swag

Commitment

Starting on May 15, for a commitment of about 10 hours a week.

Guidelines

- Experience in terms of community building (please be as specific as possible, even if you just share one story)
- Experience in terms of support
- Your top 3 models when it comes to community building (which company / or community manager do you consider as a model ?)
- The top 3 books or blogs that you find inspiring on Community management / Customer happiness
- Experience with Intercom or other support apps (please detail)

For those who are based in NYC, we will be there between May 3 to May May 10.