Customer Service/Administrative Assistant

Listing published on Mon, 02 Dec 2019. Expired over 1 year ago on Wed, 01 Jan 2020.

Hiring 1+ Peeps

Work type

Ongoing

Billing type

Hourly. Invoices are submitted and paid as you go.

Budget

$150‑500/month

Amount

$45/hour

Service fee

15%. Sign up and subscribe to a plan to reduce fee.

Description

Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.

Commitment

More than 12 months