Katie Bapple

  • Joined January 2015

An online community strategist with 8 dedicated years and over 20 happy clients, ranging from Fortune 100s to associations and non-profits.

  • Phoenix, Arizona Area
Profile photo of Katie Bapple
Katie Bapple
Phoenix, Arizona Area

Worked with

Availability

Not seeking work

Available

  • Available evenings and weekends

Commitment

  • Can work 10hrs per week
  • Can commit to 1+ years

Services

Categories

Community Content Strategy Social Media Growth

Experience

Summary

Over the last 8 years I have worked with more than 25 local and online communities to build inspiring, vibrant and engaging user-to-user and user-to-brand experiences. My clients have included Fortune 500 companies, non-profits and associations.

Work history

Socious
Senior Director of Community Management
In this role, I support a team of 8 community managers and strategists in launching, developing and growing private online communities owned by Socious clients. I provide direct strategy support and guidance to fit the custom needs of my customers.
IBM
Community Strategist (Contractor)
I spearheaded the migration of three former user communities into one new platform, developed relaunch strategies, roadmaps and analytics. I oversee a team of 4 contractors that continue to manage the growth of this community.
Ziff Davis
Manager, Community Development
I supported an IT community of practice comprised of 2.3 million members by maintaining & updating the online community roadmap, community engagement/outreach initiatives, team development trajectories and executive-facing ROI & KPI reports.
Corporate Executive Board
Community Development Specialist
I grew an HR community from 23,000 to 53,000 members, a Finance community from 14,000 to 32,000 members, piloted a new revenue-generating webcast program, and conceptualized a volunteer program that resulted in a +25% site-wide forum activity.
Socious
Senior Manager, Online Community Consulting
I launched a professional services division to compliment the preexisting community platform software. In this role I developed community strategy services for every stage of the community life cycle, and grew the division from 1 to 8 in 18 months.
UNCF
Community Strategist (Contractor)
Consulted on the launch, setup, support, content, marketing and engagement strategies of new online communities for: - The Gates Millennium Scholarship Program - The Koch Scholarship Program - The Disney Scholarship Program
Workfront (formerly AtTask)
Community Strategist (Contractor)
Consulted on the launch strategy and user experience of a new customer-facing community..
Fortinet
Communiy Strategist (Contractor)
Provided guidance on platform functionality and setup. I also supported Community Playbook creation and analytics setup.

Portfolio

The Online Community Blueprint: A 9-Step Guide to Planning an Online Community

The Online Community Blueprint is a practical guide to the plans and processes to put in place before launching a private and branded online community for your company.

Online Communities Surpass Blogs for Generating Customer Engagement

A podcast in which I was interviewed by Monday Morning Radio on the business value of online customer communities.

Managing Community Conflicts & Controversies

A casual #CMGRHangout panel discussion inspired by my blog article "How to Handle Conflict and Controversy in Online Communities" with the purpose of educating other community professionals and advancing their careers.

Vistas Of Value: How To Mine The Gems Of Private Online Communities

An article in which I was interviewed for the cover story of Signature magazine, the flagship publication of Association Media & Publishing.

Education

Accreditations

Arizona State University
B.A., Global Studies - Global Governance
Arizona State University
B.A., Political Science
Arizona State University
Cert. International Relations
Feverbee, Ltd.
Advanced Community Management

Skills

Skills

blogger outreach blogger relations blogging community community building community management content strategy online community building social media strategy community ambassador programs

Tools

Mailchimp Meetup Slack Powerpoint Trello Twitter Bitly Buffer Canva Facebook Google Analytics Help Scout Hootsuite LinkedIn SlideShare

Interests

Industries I love

Media Advertising & Marketing Consumer Products Ecommerce Education Entertainment Professional Services Social Enterprise Other

What I read

ManagingCommunities.com
CMXHub.com
Feverbee.com
Buzzing Communities

Side projects

I am the founder of the Phoenix Community Managers Meetup group. My objective is to bring community, social, and digital strategy professionals together to create direct learning opportunities and promote career growth.

Ideal team

I have worked as a one-woman workhorse as well as with double digit teams. I appreciate the dynamics of both, but feel collaboration. and mutual understanding of each party's ultimate objective is paramount.