Frederick, MD, USA
Results-oriented team manager with a diverse background in operations, marketing and customer service; dedicated to providing excellent customer service, making operational, procedural and marketing improvements while maintaining customer retention.
Freelance sales, marketing and client services support for a change management training and consulting company. Responsible all marketing initiatives including website redesign, blogging, email and social media campaigns.
Freelance marketing support for an ophthalmology consulting company. Responsible for all social media communication. Design, write and publish all marketing email campaigns.
Managed an outsourced, virtual call center of over 50 FTEs handling an average of 55,000 calls per month for a customer service solution company.
The Center for Effective Performance
Client Relations Manager
Managed a team of Client Relations personnel responsible for customer service and inside sales for training, publishing and consulting company.
- Not specified