Profile photo of Michelle Josephine Delarmente

Michelle Josephine D.

Average rate
$30/hour
  • Joined November 2016

I am 33 years old and a single mom to 2 kids. I love to read stories in Wattpad and I also love to collect Grendha shoes and sandals.

  • Bacolod, Western Visayas, Philippines
Profile photo of Michelle Josephine Delarmente
Michelle Josephine D.
Bacolod, Western Visayas, Philippines

Worked with

Services

Categories

Admin Email Marketing

Experience

Summary

I have been in a BPO industry for 7 years and 10 months when I decided to resign and started as a freelancer in February 2016 as a Lead Generation Specialist for different clients. I have worked as a Back-office administrator for a Real Estate company.

Work history

TeleTech
Technical Support Representative
I worked for CenturyLink under Accenture as a Technical Support Representative. We troubleshoot customers DSL connection. We also troubleshoot computers and other wifi devices to connect to their wifi networks and their modems and routers as well.
Convergys
Customer Service Associate
I provide technical assistance to customers of Mediacom with regards to their cable television, internet and phone service. I also explain bills to customers and process orders for them as well.
Transcom
Technical Support Representative
I provide technical assistance to customers of Comcast with regards to their cable television, internet and phone service. I also explain bills to customers and process orders for them as well.
Teleperformance
Technical Support Representative
I provide technical assistance to customers of Time Warner Cable with regards to their cable television, internet and phone service. I also explain bills to customers and process orders for them as well.
Ubiquity
Customer Service Representative
HigherOne is a financial account that processes financial aid and student loan disbursements for students in the U.S.
Utmost Energy
Virtual Assistant
Worked for Utmost Energy as a Virtual Assistant for a client that has several rental properties in Las Vegas, New York, Miami and Thailand. I process bookings for different customers. I also process payments and send check-in instructions to customers.
Audio Savings
Email Support
AudioSavings is a vendor of audio equipments in eBay and Amazon. My main task is to answer customer inquiries through Help Scout like tracking status, return/refund/exchange process, listing errors, back-orders, etc.
National Rentals Inspections
Back-office Administrator
I did common administrative tasks like proofreading, data entry, data evaluation then forward it to the clients.

Education

Accreditations

University of Saint La Salle
Bachelor of Science in Computer Engineering
Colegio San Agustin
Bachelor of Science in Nursing
West Negros University
Bachelor of Science in Nursing

Skills

Languages

English

Full professional proficiency

Skills

customer support email outreach lead generation B2B marketing community customer retention customer outreach editing lead nurturing online community building

Tools

Facebook Google AdWords Help Scout Instagram LinkedIn Meetup Pinterest Slack Twitter YouTube Zendesk

Availability

Not seeking work

Available

  • Available during business hours, evenings, and weekends

Commitment

  • Can work 40hrs per week
  • Can commit to 1+ years

Interests

Industries I love

Consumer Products Ecommerce Medtech Professional Services Real Estate & Property Tech

What I read

Blogs, online articles (any topic I find interesting), Wattpad

Ideal team

I'm really not specific with team sizes, dynamics, clients and management so long as the respect is there and I am happy with my team and management.