Profile photo of Staci Murphey

Staci M.

Average rate
$30/hour
  • Joined November 2016

Diverse Customer Experience Management & Marketing pro with 20+ years working in a Virtual Business Environment.

  • Chillicothe, MO, United States
Profile photo of Staci Murphey
Staci M.
Chillicothe, MO, United States

Worked with

Services

Categories

Copywriting Social Media Admin Public Relations Growth

Experience

Summary

I am a prime candidate for those wishing to leverage their expertise to build or expand their business, streamline systems & processes and ultimately increase revenue. Other strengths include data gathering, analysis and identifying areas of weakness,

Work history

CoFounder
Launch Management, Business Process Improvement Projects from Analysis to implementation, Project Management, Executive Assistant, Marketing Manager and Customer Experience Manager, Customer Service Manager, Operations Manager.
Kwik Learning
Customer Experience Director
Sales Platform & incentive pay program for Customer Service & Call Center Team members, Customer Retention Plan Development w/ Upsell funnel and program feedback program.
New Law Business Model
Accountability Coach & Marketing Mentor
Onboarding new members, collecting past due payments, retention activities such as upsells, selling done-for-you services and more. Coaching Legal Marketing customers, working with specific accountabilities as each moved through the program.
I Will Teach you to be Rich, Inc,
Customer Support Manager
Operations Team Management, Vendor Negotiations and Customer Retention activities. I was able to build the Operations Team from the ground up, create processes and implement the foundations of the overall Customer Experience.
ISN Education
Operations Manager/Lost Revenue Coordinator
Established a process for recruiting and staff development, policy and procedure implementation and new hire orientations. I was responsible for invoicing, maintaining accurate records and ensuring accuracy for Accounts Receivable.
Hot Topic Media
Operations Manager
I assisted other Operations Management professionals monitor Human Resources , assisted with onboarding and training new hires, as well as current Operations Staff. Responsibilities required an active participation in recruitment and retention efforts.

Education

Accreditations

Graceland University, Lamoni, IA
BA Journalism

Skills

Languages

English

Native or bilingual proficiency

Skills

social media management social media marketing Inbound customer development Customer Experience Management agile methodology lean startups Operations Management Accounts Receivable

Tools

Infusionsoft Asana Basecamp Bitly Buffer Canva Constant Contact Facebook Facebook Advertising Zendesk Help Scout GetResponse Leadpages Clickfunnels Hootsuite

Availability

Not seeking work

Available

  • Available during business hours, evenings, and weekends

Commitment

  • Can work 40hrs per week
  • Can commit to 1+ years

Interests

Industries I love

Advertising & Marketing Education Health & Wellness Kids & Parenting Media

What I read

Business Blogs, Business Books and articles.

Side projects

I've been a freelancer for 15+ years.

Ideal team

I'm open to team size, but enjoy working with clients with team members who wear many hats. are in rapid growth and also enjoy working product launches the most. Other likes are learning opportunities and doing what hasn't been done before.