Stephani W.

  • Joined September 2016

Stephani Wilkes is a freelance writer with a MA in Learning Technologies and 5 years of technical writing experience.

  • Kennewick, WA, United States
Profile photo of Stephani Wilkes
Stephani W.
Kennewick, WA, United States

Services

Categories

Content Development Copywriting Strategy SEO

Experience

Summary

Started my first "freelance" business at 15, leading to 10 years of customer service experience as well as 5 years of professional and technical writing experience.

Work history

Freelance Content Developer
Develop video training tutorials and (technical or non-technical) web content for clients. Manage personal blog and social media strategy. Additionally provide affordable resumes for low-income job seekers as well as book edits for independent authors.
Amazon.com
Technical Writer
Fulfilled the unofficial role of Learning Subject Matter Expert (SME) for Amazon's proprietary delivery application. Additionally developed and managed related training content for over 5000 users in the US, Canada, and Mexico.
Pepperdine University
Graduate Teaching Assitant
Assisted three (3) professors in managing online course materials and presentations. Additionally fulfilled the role of event planner, managing the budget and planning for two (2), LA-based cohort events.
Prime 8 Consulting
Technical Writer
Researched new or updated Microsoft products and developed lesson plans associated to the content. Submitted the lesson plans to Instructional Designers, who created training for Microsoft Sales associates.
Dassault Systemes Services
Knowledge Consultant Apprentice (Technical Editor)
Proofread presentation content used to train Boeing Aerospace Engineers to use proprietary 3D modeling and lifecycle management software. Additionally assisted in the development of training development standards guide.
Eastern Washington University
Assistant Technical Writer
Conducted course maintenance for over 200 online courses and later transferred said courses from Blackboard LMS to Canvas LMS during conversion for statewide colleges. Additionally led research to standardize course development and management processes.
Sykes Enterprises, INC
Quality Assurance Manager's Assistant
Provided high-quality troubleshooting assistance to online banking customers. Additionally evaluated inbound customer calls with attention to privacy and process policies, including verifying callers, quality of assistance, and offering new products.

Education

Accreditations

Pepperdine University
Master of Arts in Learning Technologies, with a focus on improving failure communication
Eastern Washington University
Bachelor of Arts degree in Technical Communication, with a minor in visual Communication Design
Walla Walla Community College
Associate of Arts in General Studies

Skills

Languages

English

Native or bilingual proficiency

Skills

blogging community building proofreading video editing web design writing content creation content curation customer retention communications

Tools

Audacity Canva Facebook Facebook Insights Github Illustrator InDesign Medium Twitter Instagram LinkedIn Photoshop YouTube Wordpress Snapchat

Availability

Not seeking work

Available

  • Available during business hours, evenings, and weekends

Commitment

  • Can work 40hrs per week
  • Can commit to 6 months to 1 year

Interests

Industries I love

Tech Animals & Pets Consumer Products Education Gaming Travel

What I read

I read various LinkedIn writers' posts, various blogs, and Forbes online. I'm currently listening to Snow Crash and To Sell Is Human on Audible.

Side projects

Primarily my personal blog called "Technically, I write". I also volunteer with ChickTech.

Ideal team

I am comfortable with all team sizes. I prefer autonomous teams with open-door collaboration policies, high-touch clients, and democratic leaders who are direct but remain positive.