Susan Sikes

  • Joined April 2015

Customer happiness and marketing minded individual.

  • Atlanta, Georgia, United States
Profile photo of Susan Sikes
Susan Sikes
Atlanta, Georgia, United States

Worked with

Availability

Not seeking work

Available

  • Available during business hours, evenings, and weekends

Commitment

  • Can work 30hrs per week
  • Can commit to 6 months to 1 year

Services

Categories

Social Media Email Content Strategy Community

Experience

Summary

I cut my teeth in campaign administration, made a personal project out of learning the ins and outs of computer network topology, got my feet wet in remote work during a seasonal support position for a fortune 500 brand, and made lives easier as a VA.

Work history

Virtual Assistant
Everything from: scheduling appointments, negotiating payments, conducting area based research, editing blog posts, usability testing, and writing simple scripts in HTML5, CSS, and JavaScript for a variety of clients across the world.
Sutherland Global Services
Seasonal Customer Service Representative
Handled a high-volume of inbound customer calls regarding, but not limited to: Shipping/billing, quality of service, and product information. Made updates to customer accounts via the Apollo CRM system, etc.
Self-Employed/Voluntary
Network Administrator
Personal development project in which I built and maintained two computer systems and their connected devices for a Small Office Home Office (SOHO) utilized by two other persons for small business purposes.
Vernon Jones for GA Senate '08 Campaign
Secretary/Event Coordinator
Grew nd managed an Excel database of over 500 campaign supporters, volunteers, and voters in the state of Georgia. Maintained daily communications with campaign supporters, volunteers, and voters via phone and email communications, etc.

Skills

Skills

email marketing apointment setting content creation social media management moderation customer support internet research

Tools

Salesforce Microsoft Office Google Docs Google Drive Dropbox Zendesk Hubspot Buffer Trello Slack Wordpress LinkedIn Pinterest Mailchimp Apollo

Interests

Industries I love

Advertising & Marketing Animals & Pets Consumer Products Education Food Gaming Medtech Real Estate & Property Science

What I read

I'm a voracious reader of books, blogs, magazines, websites, etc. I love reading about customer support, new tech, community building and entrepreneurship.

Ideal team

I'm a big fan of small teams, but any team that can communicate effectively and love what they're doing at the same time is the team for me.